FAQs || Cotton Worlds

How does COVID-19 affect my online orders and store purchases?
Our delivery partners are taking all necessary precautions to ensure the safety of our team and customers. Please expect possible delays in deliveries. You can continue shopping at Cotton World online and reach out to our customer service for any queries, though response times may be longer than usual.
I have a promotional or discount code. How do I use it for an online purchase?
Enter your Cotton World promo code at checkout in the designated field. The discount will be applied to your order automatically.
Do you offer plus sizes for women?
Yes, Cotton World offers a range of plus sizes for women. Please check the product details for available sizes.
Where is my order?
You can track your Cotton World order using the tracking link sent to your email after dispatch. For further assistance, contact our support team.
How can I exchange or return an item purchased online?
To exchange or return an item, visit the Cotton World returns page and follow the instructions. Ensure items are unused and in original packaging.

Can I cancel or change my order?
Orders can be cancelled or changed before they are shipped. Please contact Cotton World customer service as soon as possible for assistance.
I have a promotional or discount code. How do I use it for an online purchase?
Enter your Cotton World promo code at checkout in the designated field. The discount will be applied to your order automatically.
What are the delivery types?
Cotton World offers standard and express delivery options. Delivery times and costs are shown at checkout.
How can I pay for my purchases?
We accept major credit/debit cards, UPI, and net banking for Cotton World online purchases.
Can I save an item I like?
Yes, you can add items to your wishlist on Cotton World for future reference.

I cannot find my size or the colour I like. What should I do?
If your preferred size or colour is unavailable, please check back later or contact Cotton World support for restock information.
I have not received all the items in my order. What should I do?
Please contact Cotton World customer service with your order details. We will resolve any missing items promptly.
The items received are incorrect or are defective. What should I do?
If you received incorrect or defective items, please contact Cotton World support for a replacement or refund.
Are the items included in the shopping basket reserved automatically?
Items in your Cotton World basket are not reserved until you complete your purchase.
In which countries can I shop online?
Cotton World online shopping is available in select countries. Please check our shipping policy for the latest list.